Solving Conflicts: Getting Beyond Personality Differences
I am often called in to work with teams, or sets of individuals, in conflict when personalities seem to be clashing. Clients will often begin by informing me of the personality clashes, differences in “style,” and communication problems. Typically, one individual appears more reasonable or accommodating, or a better fit for the organization, while the other is seen as troublesome. However, once I am working with the people in conflict, my job is to put on my Sherlock Holmes hat and see if I can discover the true cause of the conflict.