CDK Global's DMS Shutdown to Last Several Days After Cyberattack

June 21, 2024: CDK Global, a leading provider of dealership management software (DMS) to the automotive industry in North America, announced a significant disruption to its operations following a cyberattack. The company confirmed that its core DMS platform and other critical systems were forced offline in the late hours of June 19th, 2024.

In a statement released on June 20th, CDK Global acknowledged the ongoing nature of the incident, stating that the company’s systems would likely remain offline “for several days.” This extended outage poses a significant challenge for dealerships across the United States, who rely heavily on CDK’s software to manage core functions such as vehicle sales, financing, and customer service.

The attack comes at a particularly inopportune time for the auto industry, which is already grappling with ongoing supply chain issues and chip shortages. The disruption to CDK Global’s DMS will undoubtedly hinder dealerships’ ability to conduct day-to-day operations, potentially leading to lost sales and frustrated customers.

While the specific nature of the cyberattack remains undisclosed, CDK Global emphasized its commitment to working with external security experts to assess the situation and restore functionality as swiftly as possible. The company further stated that it prioritizes customer data protection and takes all necessary precautions to mitigate potential risks.

The incident serves as a stark reminder of the growing cyber threats businesses across all sectors face. With its reliance on interconnected systems and sensitive customer data, the automotive industry is particularly vulnerable to attacks. CDK Global’s experience underscores the importance of robust cybersecurity measures for businesses of all sizes.

The coming days will be crucial for CDK Global as it works to resolve the cyberattack and restore full functionality to its systems. Dealerships and industry observers alike will closely monitor the company’s response and communication throughout this incident.

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