Counterpart Unveils SMB Management Liability Claims Handling

January 18, 2024: In a strategic move solidifying its commitment to the small and medium-sized business (SMB) market, Counterpart, the insurtech leader in management and professional liability, has formally unveiled its newly expanded claims management services. This initiative grants all Counterpart SMB policyholders access to the company’s industry-renowned claims expertise, previously reserved for select clients.

This expansion stems from recognizing a growing need within the SMB landscape. As regulatory complexity and litigation risks escalate, so does the demand for robust and sophisticated claims handling support. Counterpart’s decision to democratize its claims services addresses this need directly, ensuring equal access to top-tier protection for all its SMB clients.

The expanded claims offering leverages Counterpart’s unique combination of seasoned claims professionals and cutting-edge technology. A dedicated team of specialists boasting decades of experience navigating complex claims and legal intricacies stands ready to guide Counterpart’s SMB clients through every phase of the claims process. Simultaneously, the company’s proprietary claims system streamlines procedures, facilitates rapid information exchange, and enables data-driven decision-making, minimizing disruptions and optimizing outcomes for policyholders.

This shift toward inclusive claims management aligns with Counterpart’s core values of customer-centricity and accessibility. By eliminating barriers to its esteemed claims support, Counterpart empowers its SMB clients to focus on their core business operations with renewed confidence, secure in the knowledge that their risk management needs are comprehensively addressed.

Furthermore, the expanded claims offering holds significant implications for Counterpart’s trajectory. By extending its reach within the SMB market, Counterpart strengthens its position as a trusted partner for businesses of all sizes. This comprehensive approach fosters long-term client relationships and opens opportunities for future growth.

“We believe every business, regardless of size, deserves access to exceptional claims management,” stated Lee Elliston, Chief Operating Officer of Global Claims at Counterpart. “This expansion underscores our unwavering commitment to supporting the success and risk resilience of our SMB clients.”

Counterpart’s decision to extend its claims management services to all SMB clients represents a significant milestone in its evolution. This strategic move empowers countless businesses and solidifies Counterpart’s position as a leader in the evolving landscape of risk management and support for the SMB community.